Windows Crash Logs Analysis

In case of unexpected crashes of Auterion Mission Control, it is possible to generate a quick overview that can be shared with us. While this step is not mandatory, it is very helpful to speed up the investigation.

Please make sure to generate the overview from the same laptop where Auterion Mission Control crashed.

Required Software

The software required to generate the overview is called DebugDiag and it can be downloaded directly from the Microsoft website.

The installation doesn't require anything specific, just follow the installation process.

Before generating your first overview:

1. Open DebugDiag.

2. Click on the Settings button at the top-left of the screen.

3. Select the Preferences tab.

4. Make sure that only the following check boxes of the Preferences section are flagged:

   1. Include source and line information in analysis reports

   2. For crash dumps, set the context to the exception of interest

   3. Group identical stacks together

Generate the Overview

1. Open DebugDiag.

2. Make sure that only the check box CrashHangAnalysis is flagged.

3. Click on Add Data Files.

4. Go to the folder Documents -> Auterion Mission Control -> CrashLogs -> reports.

5. Select the relevant .dmp file (the date and time could be useful to determine which one to pick).

6. Click on Start Analysis and wait for the process to complete.

7. Once that's done, a browser page will open. You will probably see an error like the one below: unfortunately Chrome based browsers have this issue, but this doesn't affect the parts of the overview you can send to us.

   
8. Save the page (in MHTML format) and share it with us together with the related .dmp file.