# Windows Crash Logs Analysis

In case of unexpected crashes of Auterion Mission Control, it is possible to generate a quick overview that can be shared with us. While this step is not mandatory, it is very helpful to speed up the investigation.

{% hint style="warning" %}
Please make sure to generate the overview from the same laptop where Auterion Mission Control crashed.
{% endhint %}

## Required Software

The software required to generate the overview is called [**DebugDiag**](https://www.microsoft.com/en-us/download/details.aspx?id=103453) and it can be downloaded directly from the Microsoft website.

The installation doesn't require anything specific, just follow the installation process.

Before generating your first overview:

1. Open **DebugDiag**.
2. Click on the **Settings** button at the top-left of the screen.
3. Select the **Preferences** tab.
4. Make sure that only the following check boxes of the **Preferences** section are flagged:
   1. *Include source and line information in analysis reports*
   2. *For crash dumps, set the context to the exception of interest*
   3. *Group identical stacks together*

## Generate the Overview

1. Open **DebugDiag**.
2. Make sure that only the check box **CrashHangAnalysis** is flagged.
3. Click on **Add Data Files**.
4. Go to the folder *Documents -> Auterion Mission Control -> CrashLogs -> reports.*
5. Select the relevant **.dmp** file (the date and time could be useful to determine which one to pick).
6. Click on **Start Analysis** and wait for the process to complete.
7. Once that's done, a browser page will open.\
   You will probably see an error like the one below: unfortunately Chrome based browsers have this issue, but this doesn't affect the parts of the overview you can send to us.\\

   <figure><img src="https://3329189600-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFW1Ge1p1f6WHyiYCb146%2Fuploads%2Fgit-blob-3dd3fba6e6e34b82c231f558d14e50d1e1f04dcc%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>
8. Save the page (in **MHTML** format) and share it with us together with the related **.dmp** file.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.auterion.com/vehicle-operation/auterion-mission-control/useful-resources/diagnostics-and-support/windows-crash-logs-analysis.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.