> For the complete documentation index, see [llms.txt](https://docs.auterion.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.auterion.com/vehicle-operation/auterion-mission-control/useful-resources/diagnostics-and-support/windows-crash-logs-analysis.md).

# Windows Crash Logs Analysis

In case of unexpected crashes of Auterion Mission Control, it is possible to generate a quick overview that can be shared with us. While this step is not mandatory, it is very helpful to speed up the investigation.

{% hint style="warning" %}
Please make sure to generate the overview from the same laptop where Auterion Mission Control crashed.
{% endhint %}

## Required Software

The software required to generate the overview is called [**DebugDiag**](https://www.microsoft.com/en-us/download/details.aspx?id=103453) and it can be downloaded directly from the Microsoft website.

The installation doesn't require anything specific, just follow the installation process.

Before generating your first overview:

1. Open **DebugDiag**.
2. Click on the **Settings** button at the top-left of the screen.
3. Select the **Preferences** tab.
4. Make sure that only the following check boxes of the **Preferences** section are flagged:
   1. *Include source and line information in analysis reports*
   2. *For crash dumps, set the context to the exception of interest*
   3. *Group identical stacks together*

## Generate the Overview

1. Open **DebugDiag**.
2. Make sure that only the check box **CrashHangAnalysis** is flagged.
3. Click on **Add Data Files**.
4. Go to the folder *Documents -> Auterion Mission Control -> CrashLogs -> reports.*
5. Select the relevant **.dmp** file (the date and time could be useful to determine which one to pick).
6. Click on **Start Analysis** and wait for the process to complete.
7. Once that's done, a browser page will open.\
   You will probably see an error like the one below: unfortunately Chrome based browsers have this issue, but this doesn't affect the parts of the overview you can send to us.\\

   <figure><img src="/files/cNBFpclobJ3BXuArAD7o" alt=""><figcaption></figcaption></figure>
8. Save the page (in **MHTML** format) and share it with us together with the related **.dmp** file.