# Screen Recordings for Support Requests

To help Auterion Support diagnose issues more quickly, we recommend **recording your entire screen** while reproducing an issue. This allows our team to see both the video stream and the AMC user interface in the same recording.

Use a screen recording tool that can save directly to **MP4** format. On Ubuntu, we recommend [SimpleScreenRecorder](https://github.com/MaartenBaert/ssr).

If your recording is in a different format (for example, **.webm** from Ubuntu’s default screen recorder), please convert it to MP4 before sending it to Support. You can use [HandBrake](https://handbrake.fr/downloads.php), a free tool available for **Windows, macOS, and Ubuntu**, to convert screen recordings.

You can submit requests via Auterion Suite by navigating to the **Help & Support** page, selecting [**Submit request**](https://suite.auterion.com/help/submit-request), and attaching the MP4 recording along with all relevant details about your setup and the issue.


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