Screen Recordings for Support Requests

To help Auterion Support diagnose issues more quickly, we recommend recording your entire screen while reproducing an issue. This allows our team to see both the video stream and the AMC user interface in the same recording.

Use a screen recording tool that can save directly to MP4 format. On Ubuntu, we recommend SimpleScreenRecorder.

If your recording is in a different format (for example, .webm from Ubuntu’s default screen recorder), please convert it to MP4 before sending it to Support. You can use HandBrake, a free tool available for Windows, macOS, and Ubuntu, to convert screen recordings.

You can submit requests via Auterion Suite by navigating to the Help & Support page, selecting Submit request, and attaching the MP4 recording along with all relevant details about your setup and the issue.